The Original Hot Pepper Sauce is my favorite hot sauce I have had. It doesn't have a close second. My initial experience with the order was good. No problems. Unfortunately, neither one of my two orders survived the trip. I ordered three bottles of the Hornet Sauce, and they all arrived broken. A day later, my two cases of the Original Hot Pepper Sauce showed up, and as soon as I picked up the box, I knew there were problems. Both boxes had broken bottles...eight bottles in total...which made a HUGE mess inside the box. I had to hose the rest of the bottles down with a garden hose in my driveway. But my experience with customer service was excellent and I was refunded the amount for the broken bottles. The shipping department needs to under stand that the words FRAGILE and GLASS need to appear on the outside of the box, not just the inside. On both shipments, no markings existed on the exterior of the boxes to indicate they are fragile. If you fixed this, you likely would have to refund a lot less.
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